Privacy Policy for Beonex GmbH and Owl

This Privacy Policy informs you how Beonex GmbH ('we') uses data about you and is a legal agreement between you and Beonex GmbH.

The very first privacy law of the world was passed in Wiesbaden, Germany, a few miles from where Beonex GmbH is situated. It is part of our cultural roots. We deeply value privacy, and we have been strong privacy proponents on many occations.

We limit the amount of data collected to the minimum possible, given the technical and organizational constraints of the world we live in. However, we need some data to provide the software and services to you.

Data we collect

We collect and store data in order to conduct an orderly business, to improve the software, and to give you a license for our software and ensure that the license term is honored. Additionally, we collect and store data that you voluntarily and explicitly give to us, e.g. by sending us an email or entering data on our website.

Payment data

On our website, we collect your name, email address and your payment information. The payment information itself, like your credit card number or bank account number, is stored by our payment processing providers. For your protection, Beonex GmbH never sees nor stores such payment information, like your credit card number or bank account number, but you enter it directly at their website (even though the credit card form appears to be part of our website for aesthetic reasons, it technically is not, but it's a so-called iframe), and we only store information that allows us to link the payment providers' records with our own records, and information like your name, email address and your country.

Web server visits

We store anonymous access logs that record visits on our website and information that software requested from servers. In such access logs, we do not store your IP address or hostname, but the time of the visit, the information requested, the software used to visit, and how you got there. These access logs are anonymous. In case of errors or attacks on our servers or on us, we reserve the right to store and use all available information that we can get, to help us correct the problem or defend.

We do not use cookies on our website. None at all.

License data

In order to grant your license, we collect your name and your email addresses configured in Thunderbird.

We may send you emails to your email addresses, to grant your license, verify your identity, for example when you request changes to your account, to inform you of changes regarding Owl, or other purposes related to Owl or the business.

When the license is created, we record the time, your operating system, language, and country, but not your IP address.

Errors

Many users report problems that we ourselves cannot reproduce. In order to fix these issues for our users, we are recording the errors that our users encounter, and use them to help individual users, and also analyse them to find and fix the most occurring errors.

We record the error message, additional technical data about the specific error, the code lines leading to the error, the application version, and the email address of the user encountering the error.

Third parties

• Our payment providers, currently Stripe, Paypal, BS PayOne and Amazon, store your payment information and other information about you. Their respective privacy policies are linked to their name here. We may add or remove payment providers at any time.In contrast to typical industry patterns, we took care to design our website in a way that only the payment provider you chose gets information about you.
• The images for the map on our website is provided by a mapping provider, currently OpenStreetMap, but it may change at any time.
• If we are ordered to disclose information to help fight crime by an applicable court or government agency authorized by law to request such information, we will comply.

Data we do not collect

Owl processes your emails only on your local computer. Beonex GmbH does not see, collect nor store who you communicate with, nor the contents of your communications.

We do not use Google Analytics, Facebook Like buttons, or Twitter buttons.

We do not use any cookies on our website.

We designed our subscription and authentication model so that you do not need to enter a password on our website.


Changes

While we do not use cookies at the moment, it may happen in the future that we need to, as an example. The same may be true for other aspects. If we change the data we collect about you, we will update this Privacy Policy. The governing policy is the one most current at any given time. It is published at https://www.beonex.com/owl/privacy.

Your rights

By European law, you have several rights regarding your data, and you can look them up using the link. These include the right to correct any factually wrong data that we have stored about you, and to know what we have stored about you. You may also withdraw your consent and request that we delete all data about you, but of course that also terminates your license to use Owl.

In any such cases, please write to the Responsible mentioned below. But if you still feel that we do a terrible job, you have the right to lodge a complaint at the supervisory authority responsible for us, the Datenschutzbehörde of Hessen in Wiesbaden.

Responsible

The data controller is:
Beonex GmbH
Volkerstr. 58
65187 Wiesbaden
Germany
Fax +49-611-304329
owl.support@beonex.com
If you are writing by email, please include "[Privacy] " at the start of in the email subject, to ensure your email reaches us despite all the spam coming in. However, to ensure delivery, we request that you please send important inquries by fax, because we want to be sure to not miss your request among all the spam.

The data controller is represented by the CEO, Ben Bucksch. Given that we are a very small company, we do not have a dedicated data protection officer.

If you have any privacy issues, please contact us and we will try to resolve them.