от Zemanta (Разработчик) на Июль 25, 2014 · permalink

Hey, thanks for taking your time & reviewing our browser extension, we appreciate your time, although we're sad to hear you are mostly experiencing problems with it — and we'd love to help you out!

What was the exact error message that you got? Was it the "Transport Failure", by any chance?

If yes, may I kindly ask you if you could check out our widget / browser extension on some other computer, or on the same computer, but on some other internet connection?

The reason why I'm asking these questions is because this error usually appears when there's some application or service that is obstructing the communication between your Zemanta widget and our servers. Usually there's some other add-on or some other plugin that's causing these problems on that particular browser, but since you mentioned that this is also happening on your Chrome browser, I'm guessing the cause must by lying elsewhere — either your firewall settings, router, WiFi, etc.

And we'd like to help you out figuring what it is.

The other thing that's totally baffling us is that undelivered email to our support account — this is definitely a first (and quite worrisome, to be honest)! May I ask you to check the email address once again? Can you send us another one?

Here's our support's email address support[at]zemanta[dot]com
And here's our twitter handle, if the one above fails (again): https://twitter.com/zemantasupport

I'm very eager to get this sorted for you and I'm very much looking forward to your reply! Take care & have a nice weekend ahead!

Best,
Silvo