RT Archive Emails to Sugar & SuiteCRM

Rated 5 out of 5 stars

by t__2 on June 22, 2023 · permalink

This add-on is a must have for Sugar and SuiteCRM users. The included email client in those CRM packages is no where as powerful and useful as Thunderbird. With this add-on you can use all the message filtering features of Thunderbird as well as selectively archiving sent and received emails into the CRM for future reference for all users.

Another important point is their customer service is top notch. We have been using this add-on for a few years and have had some issues with it with certain emails and attachments not archiving. Each time when we reached out to the developers to address and issue they worked with us to figure out what was happening and come up with a fix. A few times when they could not duplicate the issue on their end they had a way to remote into our system so they could see exactly what it was doing and why. The company is also happy to take suggestions to make the product better.

I whole heartedly recommend this add-on and the company that makes it.