от Beonex (Разработчик) на Апрель 1, 2024 · permalink

Hi, we've investigated and fixed 2 of the 3 issues you mentioned. It turned out that both were caused by API changes in Thunderbird which we didn't notice. Sorry for that. We fixed those now. We'll still have to look into the first issue.

I'm sorry that you didn't get an answer. We do answer support email, indeed lots of support messages per day. I don't know what happened with your request. Could you please tell me your name or ticket number, so that I can look it up in our support ticket system and see what happened? The fact that you're posting anonymously here makes it difficult for me to find your request and follow up, given the many support requests we get every day. If you can help me find your ticket, and can see what happened to yours and why you didn't get a response. As mentioned, I would like to give you a refund and free license, due to the problems you encountered.

от Beonex (Разработчик) на Сен. 21, 2023 · permalink

Hi,

I've just tested it, and it works for me. We'd need more information from you to help you.

You didn't send us any details. Please give us more information about the problem. We cannot reproduce the problem, and without information from you, we cannot help you.

* Which error message do you get? Please send the exact error message, so that we can understand why it doesn't work. If you get no error, then please describe the symptoms in detail, why you say "it doesn't send". What do you see?
* Which Thunderbird and ExQuilla version did you use before? Did you upgrade both at the same time, or did you use ExQuilla 115.2 already with the previous Thunderbird version and upgraded only Thunderbird now?
* What is your server?
* Do you have other accounts configured in Thunderbird?
* Please send the list of SMTP servers configured in Thunderbird. Please see https://support.beonex.com/help/en-us/2-setup/11-i-can-receive-email-but-i-cannot-send-any-emails
* Please include the Error Console output, and the ExQuilla Error Log, both reachable from the Thunderbird menu.

UPDATE: It seems it works for you now. Thanks for the update from your side!

от Beonex (Разработчик) на Июль 21, 2023 · permalink

UPDATE:
I'm sorry that your account no longer shows up. It appears that some users who use Thunderbird 102 with ExQuilla 115.1 are affected. It seems to work for most users with this combination, but not all. We have not yet figured out what causes this.

What makes it difficult for us is that we cannot reproduce the problem. It works for us, in the same combination of software versions. There must be some factor which triggers the problem, but we haven't found what triggers it. Anybody who can help us find that factor would be highly appreciated. Our support is watching exquilla.support (at) beonex.com for indications. If you figured something out, please let us know.

Again, sorry for the troubles.

P.S. TB 102 with ExQuilla 102.1 and TB 115 with ExQuilla 115.1 appears to work, at least we have not received contrary reports. But note that upgrading to TB 115 is a one-way street, TB won't allow you to go back to TB 102 with your profile.

от Beonex (Разработчик) на Июль 15, 2023 · permalink

Our sincere apologies. In our attempt to support TB 115, we made mistakes and broke sending and the folder pane display in TB 102. We regret to have cause troubles for your work flow. We're sorry for that.

We have identified the problems and fixed them. A new release is uploaded to addons.thunderbird.net, but is currently waiting for review by Thunderbird. Once released, this should hopefully fix the problem.

от Beonex (Разработчик) на Май 11, 2022 · permalink

Hola Nil, me alegro de que te guste el addon. Normalmente, cuesta algo, ver https://www.exquil.la . Pero, como agradecimiento por tu bonito comentario, te haré un regalo.

от Beonex (Разработчик) на Май 4, 2021 · permalink

Hey Chiranjiv, thank you for your 5-star rating. We appreciate that and take it as encouragement to continue creating high-quality software.

Regarding your specific error, if it works on one computer, but not on another, and the server is identical, then the most likely source of problem is some kind of network configuration on your Windows computer. It should also be a SSL certificate problem. Check whether some anti-virus program is interfering with the HTTPS connections.

I hope this helps to find the problem.

Greetings!