Rated 4 out of 5 stars

by anjin_miura on Oct. 12, 2023 ·

Thank you for the quick fix. It's great that the problem was quickly identified and resolved, but when I had no clue what the issue was I went to your website and there was no information at all that there was an issue. It would have helped if you had something on your home page that said something like "There's currently a problem with the latest Thunderbird update. We're working on it and will let you know here when it's fixed, but in the meantime, rollback to the previous version of TB to restore your accounts." That would have saved a LOT of frustration.

This review is for a previous version of the add-on (1.2.3). 

by Beonex (Developer) on Oct. 12, 2023 ·

Sorry for your frustration. Due to multiple circumstances which could be attributed to Murphy's Law, we were unable to do what you suggested.

For next time: If the accounts simply disappear entirely, it's almost always an incompatibility between Thunderbird and Owl versions. (We could make a support article stating that, that's a good idea. So far, this has been a rare occasion.) We never deliberately hide the accounts, even if your license expires or in error situations that we can control. It's always a bug, and you can assume that we're on it. We're very much interested in fixing it ASAP.

I'm glad that the fix works for you. Again sorry for the confusion and troubles.