Rated 5 out of 5 stars

by Francis Tapon on July 6, 2015 · permalink

Great support. My problem is that I kept seeing the "First sync....merging contacts" and it never went away. So I asked for help and this solved it:

Thanks for contacting me first :). It sounds like you probably ran into an error which caused gContactSync to stop trying to merge contacts (the status bar contains the last message it displayed).

Could you go to gContactSync -> Preferences -> General and make sure "Log errors in the Error Console" is checked? If it isn't, you will need to check it, click OK, then restart Thunderbird and try to sync again.

Next, go to Tools -> Error Console. Click on the Errors tab. If you see anything with "gcontactsync" please right-click each one and click Copy, then paste in an e-mail to me.

Also, please click on "First sync...merging contacts" then copy/paste the very start of the log where it shows preferences/settings and all address books, and the bottom of the log.